The status badge on Billing tells you where your subscription stands.
- Trialing: everything works. Add a card before the trial ends.
- Active: everything works; the card shows the renewal date.
- Canceling: everything works until the end date. Select Resume to keep your plan.
- Past due or action required: a payment failed or needs confirming. Select Fix Payment or Confirm Payment.
- Canceled or trial ended: select Start Plan to continue.
The No Active Plan page
When a payment problem stops the subscription, everyone sees No Active Plan and the desktop app cannot start new sessions. Org Admins fix it from Billing; nothing is deleted in the meantime.
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