- Open Support under Help in the sidebar.
- Select New request, choose a topic and write a subject and your message.
- Select send. You get a reference such as TRK-1042 and a confirmation email.
Follow up
Your requests are listed on the same page with their status:
- Waiting for our team: we will reply soon.
- Waiting for your reply: we asked you something.
- Resolved: done. Reply to open it again.
If we are waiting on you, we send a reminder after 3 days and close the request after 7 days without a reply.
Tips
- Never include passwords.
- For desktop app issues, mention your operating system and app version (shown on Workstations).
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