Troubleshooting
Fix sign-in problems, missing time, missing screenshots and more.
6 articles
Read them in order, or jump to the one you need.
- 1The desktop app will not sign inWhat each sign-in message means and how to fix it.
- 2Tracking stopped on its ownWhy sessions end automatically and how to avoid surprises.
- 3Time or screenshots are missingA checklist for gaps on the dashboard, reports or screenshots page.
- 4I cannot add an employeeSeat limits, duplicate emails and missing permissions.
- 5A manager sees no employeesFix reporting lines and group roles so managers see their team.
- 6I cannot change an employee’s settingsSettings are locked while the person is tracking.
Still stuck? Ask the Trackion team.
Tell us what you were trying to do and what happened. Include the workspace name and, for the desktop app, your operating system.
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