“Invalid credentials”
Check the workspace, email and password. The workspace is the short name of your organization, for example acmesupport. Try signing in on the website with the same details; if that fails too, reset your password.
“Employee account is not active”
Your account is suspended. Ask your manager or HR to activate it.
A message about the subscription
Your organization’s plan has a billing problem. Ask your Org Admin to check Billing.
Demo workspace
The public demo workspace works in the browser only. Sign in to the desktop app with your own workspace.
Too many attempts
After several failed attempts, wait a minute before trying again.
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