- Was the timer running? Nothing is recorded while it is stopped. Check Work Sessions for that day.
- Is the app still uploading? After working offline, the app uploads saved data when you reconnect. Keep it open for a few minutes.
- Is it today? Today’s totals on the dashboard and reports can lag by up to about an hour.
- Which time zone? Work just after midnight may appear on another day. Check the time zone selector on the page.
- Were screenshots deleted? Deleting a screenshot also removes the activity recorded with it.
- On macOS, is Screen Recording allowed? Without it, screenshots cannot be taken. See Install the desktop app on macOS.
- Is it older than your retention period? See How long Trackion keeps your data.
Still missing? Send us a request with the person, the date and your app version.
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