Troubleshooting· 6 of 6

I cannot change an employee’s settings

Settings are locked while the person is tracking.

Updated October 22, 2026 1 min read

If saving an employee’s Settings tab says the employee has an active session, they are tracking right now. Settings cannot change in the middle of a session.

  • Wait until they stop the timer, or ask them to stop and start again.
  • Check Online Now on the dashboard to see when they are offline.

Only Org Admins and HR Managers can see the Settings tab.

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