Troubleshooting· 4 of 6

I cannot add an employee

Seat limits, duplicate emails and missing permissions.

Updated October 22, 2026 1 min read

“Seat limit reached”

Your plan is full. Upgrade in Billing, or suspend someone who no longer needs access to free a seat.

The email is already taken

Someone in your workspace already uses that email. Search for it on Employees. If the person was deleted, an Org Admin can restore them from Deleted Employees.

No Add Employee button

Only Org Admins and HR Managers can add people. Ask one of them.

The employee did not get the email

Ask them to check spam. You can also set a new password and share it with them directly.

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